Commercial Property Management in the Rhine-Main Region

Office buildings and towers, factory and logistics halls, fire stations with residential units, mixed-use buildings: we manage commercial property commercially and technically, with at least two certified property managers and our own technical team.

For new builds we take over warranty tracking: deadlines per trade, inspection before expiry, notices of defects in the form that preserves the claim. Our head of technical property management previously ran the operation of the three ECB towers in Frankfurt.

At least two property managers per property
Own technical team
Experience from the ECB and DZ BANK towers
Reply within 24h
Office building with a glass facade on the Main riverside, the Frankfurt skyline behind in evening light

What does managing a commercial property involve?

Managing a commercial property covers three areas: the commercial side with leases, service charges and reporting; the technical side with statutory inspections, maintenance, refurbishment and warranties; and the infrastructural side with cleaning, caretaking, security and outdoor areas. Unlike residential tenancies, commercial leases come with few protective rules: what applies is what the lease says. That is why every takeover at Verto starts with the contract file.

Commercial

  • Commercial leases with terms, options and index clauses
  • Service charge billing according to what the lease passes on
  • Rent collection, deposits, guarantees, dunning
  • Reporting to owners, funds or family offices

Technical

  • Statutory inspections for lifts, fire safety, ventilation, electrical, drinking water
  • Maintenance contracts bundled and checked against delivery
  • Multi-year maintenance plan, refurbishment with tendering
  • Warranty tracking for new builds

Infrastructural

  • Cleaning, caretaking, security, winter service, landscaping
  • Service providers tendered, managed and signed off
  • Traffic safety on the site documented
  • Key and access management

Property types

What we manage

From office tower to hall. Size and use determine the staffing: at least two certified property managers, more for large properties, plus the technical team.

Office buildings and towers

Multi-tenant buildings with space allocation, vacancy management and building services that need continuous inspection. Our technical team comes from operating the ECB and DZ BANK towers in Frankfurt.

Factory and logistics halls

Halls with office wing, loading docks, gates and sprinkler systems. Inspection duties for gates, racking and fire safety, maintenance of roof, floor slab and yard.

Fire stations with residential units

Special-purpose buildings with vehicle halls, workshops and apartments in one property. Two types of use, two billing logics, one contact.

Mixed-use buildings

Retail, medical practices or restaurants on the ground floor, apartments above. We keep commercial and residential tenancy law cleanly apart, from service charges to rent increases.

New builds in the warranty period

The clock starts with the acceptance. We take over acceptance reports and defect lists and follow every item until it is fixed and signed off.

Commercial condominium associations

Associations of office and retail units: meetings, resolutions and accounts handled by managers certified under §26a WEG, including mixed declarations of division.

Warranty tracking

For new builds the clock starts on the day of acceptance

Building defects become time-barred after five years under the BGB, after four years under VOB/B contracts, in each case from acceptance. Whatever has not been notified by then is paid for by the owner. For every new build we keep a deadline register per trade and contractor and walk the whole building again in good time before expiry.

  • Acceptance reports, defect lists and the contractor register are recorded at takeover, including guarantees and retentions.
  • Deadline register per trade and contractor: shell, roof, facade, windows, building services, lift, outdoor areas, with reminders well before expiry.
  • Warranty inspection by our technical team, every defect documented with a photo and location.
  • Written notice of defects to the contractor. Under VOB/B contracts this restarts the period for the notified defect (§ 13 (5) VOB/B).
  • Follow-up until the defect is remedied and the repair signed off. Guarantees are released only after that.
  • Status of all open defects in the portal, for owners, developers and advisory boards.

Technical operation

Operator duties and maintenance from one team

Whoever operates a commercial property is liable for the safety of its systems. We take over the operator duties on the owner's behalf, schedule every inspection and file the proof.

Operator responsibility

Inspections that must not be left undone

Every safety-relevant system has an inspection interval. We keep them in the deadline register, commission the expert or maintenance firm and file the report in the portal.

  • Lifts: recurring inspection under the Industrial Safety Ordinance (BetrSichV)
  • Fire safety: fire alarm system, smoke and heat extraction, extinguishers, sprinklers, fire doors
  • Ventilation and air conditioning: hygiene inspection of HVAC systems
  • Electrical: inspection of fixed installations under DGUV Regulation 3
  • Drinking water: legionella testing under the Drinking Water Ordinance
  • Gates, doors, racking, emergency lighting and lightning protection at their intervals

Maintenance and refurbishment

A multi-year plan instead of repairs on call

For every property we carry out a technical condition survey and derive a maintenance plan with priorities and a cost frame. Larger measures are tendered, quotes obtained, and the works supervised through to acceptance.

  • Roof, facade, building services, lift and outdoor areas with remaining service life and budget
  • Energy: building automation and GEG requirements for non-residential buildings
  • Tendering, award, site supervision and acceptance by our own technical team
  • Maintenance contracts bundled, services checked against the contract

Commercial management

Commercial leases and service charges per contract

Commercial leases enjoy freedom of contract. Which costs can be passed on, which index or stepped-rent clause applies and which options the tenant can exercise is set by the lease, not by statute. We read every lease at takeover and manage the deadlines.

  • Service charge billing per lease, including management costs and maintenance where agreed
  • Value-retention clauses: index adjustment calculated and announced at the due date
  • Option rights, termination and extension deadlines in the deadline register
  • Written form under § 550 BGB preserved for amendments
  • Deposits, guarantees and the VAT option kept in view
  • Rent collection, dunning, reporting at the agreed interval

Tenant care

Handovers, fit-out and reinstatement with a report

Commercial tenants expect a contact who can take decisions. Your property manager is reachable for tenants, resolves faults with the technical team and keeps you informed about everything that touches the lease.

  • Space handover and return with report, meter readings and photo documentation
  • Tenant fit-out: planning coordinated with fire safety, structural engineering and building services
  • Reinstatement obligations at move-out checked and enforced
  • Re-letting of space through our own brokerage team
Marketing through our brokerage team

Reporting

Figures you see without asking

Owners, fund companies and family offices receive reports from us at the agreed interval: rent receipts, vacancy, outstanding receivables, maintenance status, deadlines. The property account and all receipts are available in the portal at any time.

  • Monthly or quarterly report with actual-versus-budget comparison
  • Property account with real-time access and digital receipts
  • Deadline register for leases, inspections and warranties available online
  • In-person presentation at the owner or advisory board meeting

Staffing

Who looks after your property

Every commercial property is looked after by at least two property managers certified under §26a WEG, more for large properties, plus our own technical team for inspections, maintenance, refurbishment and warranty tracking.

Benjamin Böcker

In-house technical property management

Benjamin Böcker · previously ran operations of the ECB towers, Frankfurt

Office towersBuilding servicesFire safetyLift systemsTendering & refurbishmentWarranties

As division manager he ran the technical and commercial operation of the three ECB towers in Frankfurt, around 300,000 m², and before that was technical director of DZ BANK's four towers. Degree in architecture and certified real estate specialist (IHK).

All details
Ralf Hennig

In-house property accounting

Ralf Hennig · 30+ years of experience

Service charge billing per tenant according to the lease, index adjustments at the due date, reporting with a receipt for every line.

Takeover

How we take over a commercial property

Four steps from the document list to regular operation. On a change of manager this takes a few weeks depending on the property; for new builds we start before acceptance.

Step 1

Documents and contracts

Leases, amendments, drawings, inspection reports, maintenance contracts, acceptance reports. We list what is missing and request it.

Step 2

Technical inspection

Condition survey by our technical team with photo documentation, inspection status of every system and a first defect list.

Step 3

Deadline register

All dates from contracts, statutory inspections and warranties in one calendar, with a responsible person and lead time.

Step 4

Regular operation and reporting

Service providers taken over or re-tendered, reporting interval agreed, portal access set up for you.

FAQ

Frequently asked questions about commercial property management

Costs, warranties, statutory inspections and service charges for commercial property.

We price commercial property individually, because use, number of tenants, building services and inspection scope vary too much for a price per unit. In commercial management a percentage of net rent or a fixed monthly fee per property is customary; we offer both. After an inspection and a look at the leases we quote a fixed price and a written list of what is not included, for example site supervision on larger refurbishments.

Have more questions?

We are happy to advise you personally and without obligation.

Get in Touch

Let's talk about your property

Office building, hall, fire station or a new build shortly before acceptance: we look at the leases and the building services and tell you what management costs and what we take on. Free and without obligation.

Book a free initial consultation
Reply within 24 hoursInspection before the quoteFixed price with a written scope